Shipping & Returns

SHIPPING
All sales are FINAL for items purchased at a discounted price during a sale promotion.
Standard Shipping Schedule: After your order is received and processed, most items will be shipped and arrive in approximately 2-4 weeks. 16×24 or larger images can take up to 6 weeks for delivery
Signature confirmation may be required for some package deliveries, please contact us if you have a question regarding this.
If your package is returned due to an insufficient address, customer will be responsible for additional shipping fees to have the items reshipped and will not are refunded or credited for shipping fees paid.
For international orders, customer is responsible for ALL import duties and custom fees. If a shipment is refused, the customer is responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package.
International customers may be contacted for ADDITIONAL shipping fees
All prices are in UK Sterling Pounds. When payment is processed, final charges are in UK Sterling Pounds with currency exchange covered by buyer.

RETURN POLICY
Our goal at the Sotelano Media Ltd. is your complete satisfaction with your purchase.

Please contact us immediately if there is any discrepancy with your online order. If you are not satisfied in any way with art from the Sotelano Media Ltd. (Martin Sotelano – Cover Photo Stock – Royalty Free Artbox – Art Erotica Café – The Artists Mate or Pixavixen , you may exchange it or return the item within 7 days from RECEIPT of items for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. For apparel, all tags must be kept on the item. Shipping charges paid on your order are NOT refundable. The CUSTOMER must pay return shipping charges unless it was our shipping error.
If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.

Sale Items
All sales are FINAL for items purchased at sale price during a promotion

Return Authorization
You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization.

Returns
We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate; therefore you need to take extreme measures to ensure the items are returned undamaged. We recommend sending it through a trackable method and insuring the package in the event it is damaged as we will not be responsible for that. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:
1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible. We also suggest sending it using a trackable method as well as insuring it since we will not be responsible for pieces that are returned to us damaged.

Signature Required

Due to an increase in mail theft and mis-delivered packages, we do require signature on some orders. Please contact us to see if your package will require a signature or not.